Client: The Disabilities Trust

How digital changed lives and retained independence

Explore how it’s possible to take the huge step to transform from no-tech to hi-tech whilst supporting life independence

  • Digital Strategy
  • Managed Transformation
  • Interim Strategic Digital
  • Agile Team Development
  • Tech Innovation

Full NHS integration for secure access,
ISO27001 certified

Cath Murray-Howard

Director of Strategy and Development

The transformation of our systems and the transparency of information has changed people’s lives. The data that we now have access to, and the way we’re able to track referrals through to our services, is more professional than ever before.

When digital wonderlab say they’re going to do something they are absolutely accountable for it – and they have the ability to then flex accordingly. From a personal perspective I find them really easy to work with. Nathan is interested in the wider organisation as opposed to being an IT geek, he’s somebody who understands IT as part of the transformational culture.

He doesn’t just talk tech, he talks strategy. He has a true understanding of the whole organisation, our strategy and then the technology we need. That’s what makes digital wonderlab different.


Nathan Baranowski

Managing Director

The most important part of this process was asking how we could use tech to make transformation happen: to make sure the charity entered the digital world fully.

The brand story

A people-focused charity offering leading-edge services to grow independence

The Disabilities Trust is a national charity that provides community-based and residential support to adults with acquired brain injury, complex physical or learning disabilities and for people with autism. Its mission is to maximise each individual’s ability to care for themselves. This growing charity had already recognised the need to integrate tech into its day-to-day operations, to streamline processes and to improve efficiency. We helped the organisation to see that the right technology could be used to go much, much further.

Our collaborative and ever-curious approach revolutionised the Disabilities Trust’s outlook: we worked together to focus on the type of charity they wanted to be and how technology could help get them there. We didn’t talk tech; we talked strategy.

Disabilities Trust
The challenge

To harness technology to safeguard the charity’s future services

Digital transformation is a journey: one that begins with laying sound foundations.

The main challenge we faced, and our pivotal first step, was stabilising the charity’s infrastructure - which simply couldn’t cope. With 1,800 staff across the Disabilities Trust supporting over 1,000 service users, change was essential.

True transformation could only be achieved with up-to-date operating systems in place. Working in partnership to identify a long list of issues in need of addressing, we rationalised and agreed on the priorities - what could be done to affect immediate change and help the charity work smarter. Working from the ground up, we had to build stability in what was a fragile IT infrastructure, getting the basics right on the road to robust digital transformation.

Disabilities Trust
The solution

Impact-driven transformation to evolve the patient offering

Our extensive project with the Disabilities Trust began with a blank canvas. We carefully explored where investment would have the greatest impact and how the tech infrastructure could be future-proofed. Throughout, our aim was clear: to strengthen the charity’s ability to successfully support patients in need.

We implemented a range of solutions, including: robust finance and payroll systems, CRM to manage patient and company data, eMAR (electronic medication administration record) as well as risk management and patient safety software.

At all times, we explored how far it was possible to take the charity, why digital transformation needed to be at the core, and how the right tech solutions would ultimately support and aid the patient care that lies at the heart of the charity’s ethos.

The result

NHS integration, improved efficiencies and increased data safety

The Disabilities Trust is now ISO27001 Certified and integrated into the NHS, offering secure access for staff and service users anywhere, on any device.

All staff can now operate flexibly, equipped with streamlined processes and systems, with Assistive Technology also driving forward the implementation of a hands-on Assistive Technology hub, as part of the charity’s #ConnectAbility campaign.

Yet the project has been about so much more than using technology to make the charity run faster: by exploring all possibilities and leveraging tech to the fullest, the Disabilities Trust is now well and truly ready for the future.

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