Digital that drives charities and not-for-profits

Amplify impact with seamless digital experiences for the people you serve, meaningful engagement with supporters, and smart automations that help you do more with less.

Wiltshire & Bath Air Ambulance website on laptop

Fuelling life-saving missions for Wiltshire and Bath Air Ambulance

What we did

Since 2018, we’ve partnered with Wiltshire and Bath Air Ambulance to define and deliver their digital strategy. We’ve created a user-led website, integrated a new CRM, and developed a gamified mobile fundraising app to engage a different audience.

What we made possible

Intuitive, seamless, fully-integrated supporter journeys drove £10k in donations during the first three months post-launch. Continued, proactive focus on UX, accessibility, and engagement has boosted public awareness, donor loyalty and fundraising capability.

"Our aim was to create something that reflected all our donors and supporters. User testing was invaluable in providing those insights and highlighting gaps, allowing us to refine our plan to better address our supporters' needs. We are really proud of our new website and the feedback we've received has been tremendous."

— Adam Baker, Director of Communications and Supporter Engagement

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Explore more of our work

We understand the challenges non-profits face: limited resources, growing need, and demand to do more with less. We support charities to connect with supporters, streamline their services, and deliver even bigger impact.

From better user journeys to increased sales and growth, here’s how we’ve helped clients make a bigger impact online. 

What we deliver

Empowered by tech and powered by humans, we unite people, processes and technology into joined-up ecosystems that function beautifully, perform reliably and deliver measurable impact, fast.

Exploration & Strategy

Delving into complexity. Challenging assumptions. Uncovering what really drives visibility, engagement and donations. We translate data and insight into strategic, step-by-step roadmaps that attract supporters, accelerate impact, and stretch every pound further.

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Design

Digital products that move your mission forward. Whether you’re evolving an existing service, re-platforming, or bringing a new idea to life, we'll design, rapidly prototype and thoroughly test with supporters and beneficiaries before you invest.

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Platforms

Foundations that support your growth and deliver to those who depend on you. We design and engineer modern, secure, scalable digital platforms, delivering meaningful engagement with supporters and seamless experiences for the people you serve.

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Automation

From supporter journeys to service fulfilment, we automate the processes that drain your time and budget. Unblock data flow, reduce manual effort and streamline systems – so you can do more with less, and direct more resources towards essential work.

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AI

Cutting through the AI hype. We identify where AI can power supporter journeys, provide valuable donor insights and speed up delivery across your organisation – then support you to embed it purposefully, ethically and safely.

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Continuous Improvement

New systems or products are just the beginning, and we’re your long-term partner. We’ll keep your platforms and systems up-to-date, secure and continually evolving – ensuring you’re meeting changing need, operating efficiently and making budgets go further.

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Who we've worked with

Charlie Waller Trust WBAA Brainkind Dorothy House St Johns One Dance UK
Charlie Waller Trust
WBAA
Brainkind
Dorothy House
St Johns
One Dance UK

What our clients say

  • Wiltshire and Bath Air Ambulance
  • The Fire Fighters Charity
  • Dorothy House
  • deafPLUS
  • Cerebral Palsy Cymru
  • Charlie Waller Trust
“It was very apparent that Digital Wonderlab understood the world of charity and our needs – they just get it. We drew up a wish list of solutions, but the main thing was that they understand the charity perspective.”
Barbara Gray Wiltshire and Bath Air Ambulance
“Fire fighters help people: they’re not typically the people who ask for help. As a charity, we recognised that there was a lot more that we could do in the preventative, proactive space - and that we could make a real difference at scale by taking the right digital approach.”
Martin Smith The Fire Fighters Charity
"We recognised that a cohesive approach was essential to ensuring we are to have full scope of our relationship with a person. There’s no question that we have a better understanding of what we need [digitally], rooting our requirements in reality."
Claire Newton Dorothy House
"Finding the right partner to digitally enable your charity’s future is so fundamental – and we were fortunate to work with Digital Wonderlab. The conversation began as we needed a new corporate website, as well as improvements to our BSL advice line - something which would look great but also offer far more functionality"
Gary Williams deafPLUS
“Digital Wonderlab took time to understand who we are and where we needed to be; we are a small charity and didn’t think such a project would be achievable. They were able to help us see the possibilities and talked to us in a way that made sense – they have incredible experience in technology transformation and always put people at the centre of what we were doing. A great blend of strategic thinking and the practicalities around how this would work for us.”
Rachel Morgan Cerebral Palsy Cymru
"Digital Wonderlab just get the world of charity, and how we work. Money is difficult to raise, it is very time consuming and it needs to be invested wisely as many people are involved. I always felt that the team had our back and provided a safe pair of hands throughout the process. They brought in the necessary partners we needed to complete the first stage of our digital journey"
Carrie Green Charlie Waller Trust
Photographer Hand Holding Camera Standing Viewpoint Clouds

Relentless curiosity is in our DNA

We ask questions others don't. We're excited by the unknown, comfortable in complexity, and brave where others are cautious. We believe anything is possible, and we find the way.

We're never satisfied with good enough, the obvious answer, or settling for how it’s always been done. We’ll dig deeper, challenge harder and explore further.

Wonder is our fuel – driving you forward, faster.

Explore our approach

Whatever your sector, we get to know your world.

No matter your sector, our approach is the same. Bold questions. Deep listening. Thorough research. Grounding everything we do in your reality, real user need, and intelligent market insight.

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