Digital solutions for Financial Services and FinTech

Build trust with secure, compliant systems, access real-time data and the insight you need to drive smart decision-making, and deliver seamless services to customers.

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Revolutionising community banking at GWCU

What we did

We evolved Great Western Credit Union’s legacy infrastructure into a connected digital ecosystem including automated loan applications, a powerful member portal, and an intuitive, mobile-first Umbraco website – all secured with bank-grade protocols.

What we made possible

Ethical banking is accessible to the masses with a transformed customer experience. GWCU’s loan applications increased by 27%, the number of steps to complete an application reduced by 71%, and processing time dropped from nine days to one.

“We now present a much more modern and device-responsive impression to the world, and tech is making a big difference in allowing us to achieve our strategic direction.”

— James Berry, CEO

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What we deliver

Empowered by tech and powered by humans, we unite people, processes and technology into joined-up ecosystems that function beautifully, perform reliably and deliver measurable impact, fast.

Exploration & Strategy

Delving into complexity. Challenging assumptions. Uncovering what really drives your customers. We translate data and insight into strategic, step-by-step roadmaps that improve financial services, attract new customers and deliver competitive advantage.

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Design

Accelerating FinTech products to the next level. Whether you’re evolving an existing product, re-platforming, or creating something new, we'll design, prototype and test with real customers before you invest.

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Platforms

Foundations that support the weight of your ambition and build consumer trust. We design and engineer secure, fully compliant digital platforms that deliver seamless customer experiences, streamline operations and power your growth.

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Automation

From application processes to lending decisions, we automate the systems slowing you down. Unblocking data flow, reducing manual effort and eliminating unnecessary steps to deliver faster, more efficient financial and banking services.

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AI

Cutting through the AI hype to what really matters for FinTech. We identify where AI can add genuine value, then support you to embed it powerfully and intelligently, while keeping all systems fully secure and compliant.

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Continuous Improvement

New systems or products are just the beginning and in a competitive industry, you can’t stand still. We’re your long-term partner, keeping your platforms and systems secure, up-to-date, and fuelling your growth and performance.

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What our clients say

  • Great Western Credit Union
  • Head of Digital Marketing, Apex Group
"Digital Wonderlab’s clear focus has led to a truly connected tech ecosystem, with a number of solutions seamlessly working together in the background to really support our members. We now present a much more modern and device-responsive impression to the world, and tech is making a big difference in allowing us to achieve our strategic direction."
James Berry Great Western Credit Union
Working with Digital Wonderlab has been a wonderful experience. As Platinum Umbraco Partners it’s not surprising they have the skills and experience we needed to implement some ambitious projects. What we weren't expecting was the way they’ve really delved into the infrastructure of our sites and found solutions for problems we weren’t even aware of. We’re delighted to have them as an ongoing managed services partner and look forward to a long-term, positive relationship.
James Margetson Head of Digital Marketing, Apex Group
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Relentless curiosity is in our DNA

We ask questions others don't. We're excited by the unknown, comfortable in complexity, and brave where others are cautious. We believe anything is possible, and we find the way.

We're never satisfied with good enough, the obvious answer, or settling for how it’s always been done. We’ll dig deeper, challenge harder and explore further.

Wonder is our fuel – driving you forward, faster.

Explore our approach

Whatever your sector, we get to know your world

No matter your sector, our approach is the same. Bold questions. Deep listening. Thorough research. Grounding everything we do in your reality, real user need, and intelligent market insight.

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