Umbraco Support & Managed Services

Name: Umbraco Support & Managed Services
Brand: Umbraco

Keep your Umbraco website fast, secure, and future-ready

Launching your website is only the start. With our proactive Umbraco support and managed services, we make sure your platform always runs at its best secure, high-performing, and fully aligned with your evolving digital goals.

As an Umbraco Platinum Partner, we manage your updates, optimise performance, and provide expert support whenever you need it.

Speak to an Umbraco expert

Trusted by many

We partner with not-for-profit, charity, higher education, private and public sector teams to deliver reliable Umbraco CMS support, upgrades, and long-term service continuity.

Maintenance

Regular Umbraco core and package updates
Security patching with proactive vulnerability monitoring
Reviewing Umbraco logs for early issue detection
Monthly reporting with actionable recommendations
Uptime and performance monitoring

Support

Rapid bug-fixing and troubleshooting
Quarterly roadmap workshops and planning
Weekly or monthly reporting and insights
Flexible bundles of hours tailored to usage
Out-of-hours cover available for critical services

Digital Wonderlab staff working in office

Why ongoing Umbraco support matters

Umbraco is a modern and flexible CMS but without proactive management, websites can quickly become slow, vulnerable, difficult to upgrade and out of date with your organisational need.

We ensure you stay fully supported on the latest LTS (long-term supported) version of Umbraco, benefiting from new features, improved editor tools, and the latest .NET performance gains.

This is not just maintenance, it’s a strategic partnership to evolve your digital experience.

Book a free consultation

Real-time monitoring that prevents downtime

We continually monitor your site’s uptime and response speed so any disruption is detected instantly. If something looks wrong, our engineers know before your users do, and we proactively step in.

Instant alerts for downtime or performance drops
Logs and diagnostics to identify root causes fast
Monthly uptime reports included as standard
Proven 99.9 percent uptime targets
Trend analysis to improve reliability over time

Speak to us about proactive monitoring

Status dashboard showing service uptime metrics with current status "Up" for 1 month 15 days, 100% uptime for the last 7 and 30 days, and 99.997% uptime over the last year, along with a response time graph fluctuating between 150-500ms over the past hour.

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Dashboard showing Cloud Professional Plan usage metrics including a 31-day bandwidth trend chart peaking at 1200 GB with a sharp drop around October 1st, current October bandwidth of 1025.8 GB, media storage of 23.09 GB, 14 custom domains, and historical bandwidth data from April through September.

Performance insights your team can act on

When paired with Umbraco Cloud we track load times, resource usage and web vitals across every page, helping your site stay fast and accessible even as content and traffic grow.

Speed and traffic trends in one place
Edge caching through Cloudflare for global performance
Core Web Vitals monitored and tuned
Identifying bottlenecks before users notice
Cost-effective hosting recommendations based on actual usage

Severity-based SLAs

Guaranteed response times based on urgency, ensuring rapid help when your users need it most.

Secure Support Portal

Log and track tickets with full visibility on progress, priorities, and communication with our engineers.

Out-of-hours & 24/7 cover

For mission-critical services, we can provide extended coverage and on-call escalation.

Dedicated Support Engineer

One point of contact who truly understands your build, your goals, and your internal processes.

Continuous Improvements

We proactively suggest enhancements, from editor UX optimisations to performance gains and accessibility tweaks.

Real-time Monitoring

Live uptime and performance checks ensure issues are identified instantly, often before users notice anything.

Get a free 30 minute consultation

Speak to Kevin and get free advice from an Umbraco Platinum Partner who has been helping to support and maintain Umbraco websites for over 10 years.

Kevin Triggle

In your free session we will:

Talk with you to understand your website and specific requirements
Offer advice around what level of support makes sense for you.
Create a plan to get your support plan started

Or if you'd prefer, just send us an email hello@digitalwonderlab.com

01 Do I need support if I’m on Umbraco Cloud?

Yes, Cloud manages hosting, not updates, performance optimisation, new features, or issues within your build.

02 Can you support older Umbraco versions?

We offer support where feasible and plan upgrades to ensure long-term security and stability.

03 Can support include new features?

Absolutely. Support can include continuous improvement, from components and UX enhancements to full redesigns.

04 Are upgrades included?

Yes - With our Managed Service, you can be safe in the knowledge your site will always be upgraded to the latest LTS (long term support) version.

05 Do you offer SLAs with guaranteed response times?

Yes. We provide severity-based SLAs so you have guaranteed response times when you need us most.

06 Is 24/7 support available?

Yes. For mission-critical sites we can provide out-of-hours cover with rapid escalation routes.

07 How do I request support if something goes wrong?

All clients get access to our secure support portal to raise and track tickets directly with our engineering team.

08 Do you help with hosting performance?

Yes, whether you’re on Umbraco Cloud or your own hosting, we monitor infrastructure usage and recommend improvements.

Still unsure?

Lets talk. We've helped support hundreds of organisations with their Umbraco sites.

Get in touch

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Umbraco Support & Managed Services

Trusted by many