Relationship Manager

Digital Wonderlab is seeking a commercially driven and purpose-led Business Development & Account Manager to grow our client base, strengthen existing relationships, and fuel sustainable, meaningful growth. This role is ideal for a strategic thinker and doer—someone excited by targets, energised by conversations, and empowered by tools like Salesforce, marketing automation, and LinkedIn. You’ll be responsible for expanding our market presence by engaging with new prospects and existing clients, both online and in person, helping purposeful organisations innovate through digital.

About the role

You will lead our relationship management efforts and work alongside our delivery teams and directly with the Co-CEO to elevate our approach to account management, nurturing and growing our client relationships, whilst developing new business.

Key Responsibilities:

• Build, manage, and nurture a strong network of prospective and existing clients.
• Maintain long-term relationships and ensure client satisfaction and retention.
• Collaborate with strategy, delivery, and marketing teams to ensure smooth onboarding and alignment of client expectations.
• Identify and qualify new business opportunities that align with Digital Wonderlab’s services and values.
• Generate leads through events, digital outreach, partnerships, and referrals.
• Develop tailored proposals and pitches to support new client engagements.
• Work with internal teams to identify opportunities within existing clients.
• Attend industry events, meetups, and networking opportunities to represent the agency.
• Monitor market trends and competitor activity to identify growth opportunities.
• Act as a brand ambassador, promoting our values and capabilities to the wider market.
• Maintain accurate records of business development activities using Salesforce CRM.
• Track and report on key performance metrics related to lead generation and client engagement.
• Analyse data to identify trends and inform strategic decisions.

What we’re looking for:

• Minimum of 3 years of experience in business development or a related role.
• Demonstrated success in generating leads and closing deals in a digital or creative agency environment.
• Experience collaborating with cross-functional teams to deliver client solutions.
• Proven track record in business development or sales within a digital or creative agency environment.
• Strong understanding of digital services, particularly strategic consultancy, web and software development.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in CRM systems and lead management tools.
• Ability to work autonomously, manage multiple leads, opportunities and clients
• Commercially astute with a consultative, solution-focused approach
• A passion for growth and doing good with tech.

Why Join Digital Wonderlab?

At Digital Wonderlab, we foster a culture of empowerment, inclusivity, and excellence. We offer:

• Salary £35K + bonus
• Performance-related bonus scheme
• Flexible and hybrid working arrangements
• Opportunity to work with a values-driven team and purposeful clients
• A collaborative and creative environment where your ideas are heard and valued
• Personal development opportunities and support to grow in your role

Be part of a team that’s shaping the future of digital solutions! Apply now and let’s create something amazing together.

In the first instance, please email us with your CV. If you would like a copy of the full job description, please contact us.

The closing date of the application process is 4th July. We will be conducting initial phone interviews the week beginning 7th July, with face-to-face interviews scheduled for the week of 14th July.

📧 Apply today! Please ask for more details and send your CV to us at careers@digitalwonderlab.com