User Experience
We know that enhancing your digital presence is vital for sustained success. Our specialised team is committed to distinguishing your products or services and removing obstacles for your customers. Together, we can craft digital journeys that delight and convert your users.
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UX audits
Our comprehensive audits provide an actionable plan to differentiate your product or services and remove barriers for your customers. Our expert UX researchers work identify usability issues, gain insight into your user experience, and align your users’ needs and organisation’s objectives with data-driven recommendations.
100%
increase in qualified enquiries
Our IAAPS project included UX audits. See case study
"We now have a website that not only represents our company and brand perfectly but is also user friendly and engaging, it's become a vital asset of our business."
User research
User research is key to understanding your customers’ needs, pain points and behaviours. Having insight and evidence will give you facts to make the right decisions so your products truly are user-centric.
42.79%
decrease in bounce rate
Our The British Institute of Human Rights project included User research. See case study
"Wow, it is so much brighter looking and easy to navigate with access to further reading. So happy to see the changes as I use this very frequently for work."
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Usability testing
Take a user centric approach and speak to your users to really understand their needs and goals. Gain in-depth insight to how your users engage with your product or service to make sure it’s meeting their expectations.
£10,000
donations in 3 months
Our Wiltshire Air Ambulance project included Usability testing. See case study
“They know that we have limited funding for these types of projects, because it’s our supporters’ money that is paying for projects like these, and they’re very mindful of that. When we went through the wish list together, Digital Wonderlab were very good at coming up with alternative solutions that were within our budget, but that achieved the same objectives.”
Conversion Rate Optimisation
Want to get more conversions through your site or app. Our team of experts through the use of data and user research methods will analyse, test and learn where improvements can be made to increase performance on your site and app.
71%
decrease in number of customer actions to complete an application
Our Great Western Credit Union project included Conversion Rate Optimisation. See case study
"I have nothing but good things to say: the new portal and online loan application and signing has made it even easier, which is great for people like me who work full time and find it hard to get to the branch."
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