Designing digital excellence for hospice organisations

As part of our partnership with Hospice UK this is your dedicated space for resources, webinars, case studies and insight.

We've worked with hospices across the UK to build user-focused strategies and design services that make daily operations frictionless and patient experiences seamless.

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Hospices we've partnered with

Dorothy House Helen & Douglas St Leonard's Hospice Keech City Hospice Ashgate Hospice
Dorothy House
Helen & Douglas
St Leonard's Hospice
Keech
City Hospice
Ashgate Hospice

A digital transformation journey for Dorothy House


We worked in close partnership with Dorothy House to review the charity’s clinical environment, contact centre, fundraising and retail areas. At all times, we were fiercely curious to seek out any potential efficiency gains.


What we made possible

To achieve the charity’s ambitious seven-year-plan, it soon became clear that Dorothy House needed to place data at its centre: an effective strategy was needed to link all various elements together. A CRM system, beginning with the charity’s crucial retail and fundraising operations, became the strategy for delivering essential change.

"We recognised that a cohesive approach was essential to ensuring we are to have full scope of our relationship with a person. There’s no question that we have a better understanding of what we need [digitally], rooting our requirements in reality."

— Claire Newton, Dorothy House

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Health & social care organisations we've partnered with

Brainkind St John's WBAA The Eve Appeal Carer's Centre
Man sat at table at Disabilities Trust Osman House

Transforming patient support at Brainkind

Working from the ground up, we turned a fragile digital infrastructure into a robust, joined-up ecosystem. Connecting operational and clinical processes and teams across multiple sites, services and devices, Brainkind were able to achieve ISO27001and NHS integration.

What we made possible

Brainkind isn’t just running more efficiently – they’re ready for the future. 1800 staff across hospitals and community initiatives are equipped with smart processes and flexible systems, empowering them to do more for patients.

"The transformation of our systems and the transparency of information has changed people's lives. The data that we now have access to, and the way we're able to track referrals through to our services, is more professional than ever."

— Cath Murray Howard, Director of Strategy & Business Development

Read the full story

Explore more of our work

Here’s how we’ve partnered with other health and wellbeing organisations to power their services, growth and impact.

From better user journeys to increased sales and growth, here’s how we’ve helped clients make a bigger impact online. 

What our clients say

  • Brainkind
  • Brainkind
  • Dorothy House
  • Dorothy House Hospice Care
  • iDEA
  • Wiltshire and Bath Air Ambulance
“When Digital Wonderlab say they’re going to do something they are absolutely accountable for it – and they have the ability to then flex accordingly. From a personal perspective I find them really easy to work with. Nathan is interested in the wider organisation as opposed to being an IT geek, he’s somebody who understands IT as part of the transformational culture.”
Cath Murray Howard Brainkind
“The transformation of our systems and the transparency of information has changed people’s lives. The data that we now have access to, and the way we’re able to track referrals through to our services, is more professional than ever before.”
Cath Murray Howard Brainkind
"We recognised that a cohesive approach was essential to ensuring we are to have full scope of our relationship with a person. There’s no question that we have a better understanding of what we need [digitally], rooting our requirements in reality."
Claire Newton Dorothy House
"We have a road to walk down where one previously wasn’t visible. We had an idea about what we wanted - Nathan came in and helped us quantify that and provide a clear perspective of what we need to enable us to achieve our goals."
David Badger Dorothy House Hospice Care
"We are very grateful to the Digital Wonderlab team who were so generous with their time and creativity whilst helping us to bring St John Ambulance First Aid training to life, shaping it into a fun and informative bite-sized module for iDEA.org.uk learners everywhere to enjoy for free."
Polly Morgan iDEA
“It was very apparent that Digital Wonderlab understood the world of charity and our needs – they just get it. We drew up a wish list of solutions, but the main thing was that they understand the charity perspective.”
Barbara Gray Wiltshire and Bath Air Ambulance

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Resources from the lab

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From the latest innovations in tech and AI, to emerging and accelerating digital trends, we cut through the hype to exactly what you need to know.

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